Return and Refund Policy:

At Chamk Cosmetics, your satisfaction is our top priority. Should you find yourself dissatisfied with your purchase from Malta for any reason, please take a moment to review our return and refund policy below:

Eligibility for Returns:

We happily accept returns within 14 days of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same pristine condition as when it was received.

Return Procedure:

To kickstart the return process, simply reach out to our dedicated customer service team with your order details. Upon approval, you will be furnished with comprehensive instructions on how to proceed.

Refund Process:

Refunds will be issued back to the original payment method utilized during the purchase, excluding any associated shipping fees. Please allow a window of 5-7 business days for the refund to be processed and reflected in your account.

Return Shipping:

While we strive to ensure your satisfaction, customers are responsible for covering the return shipping costs unless the return is necessitated by a defect or error on our part.

Damaged or Defective Items:

In the unfortunate event that you receive a damaged or defective item, please don’t hesitate to get in touch with us promptly for assistance. We’ll swiftly arrange for a replacement or refund as deemed necessary.